Shipping and Returns

We're happy to offer both free standard shipping and in-store pick up at either STORE 5a location or at any of our Diamond Cellar parent companies. Click HERE for our locations.

 

On the other hand, if you’re in a hurry and just can’t quite wait, for $50.00 we can ship your order overnight.

 

 

Delivery Method	Delivery Time	Cost
Standard Shipping	3 – 5 days	FREE
In Store Pick Up	It’s up to you!	FREE
Overnight	1 day	$50

 

International Shipping

We are happy to offer international shipping to Canada, Australia, and Western Europe. Please be aware that international customers will be responsible for paying any applicable duties and taxes directly upon receipt. Your local customs office should be able to assist you in estimating those charges. If you have any questions feel free to email us at ecom@STORE5a.com or give us a call at (614) 336-4545

 

CANADA

Product Type	Delivery Time	Cost
Handbag	3- 5 days	$50
Jewelry & Watches	3- 5 days	$35

 

 

AUSTRALIA & WESTERN EUROPE

Product Type	Delivery Time	Cost
Handbag	3- 5 days	$70
Jewelry & Watches	3- 5 days	$55

 

 

**Please allow up to two business days to process your order (we are closed Sunday/Monday) and be aware that any package shipped will require a signature upon delivery.

We completely stand behind our product and will guarantee its authenticity; however, we also understand that there are times when a piece just isn’t right for you. Therefore, we will accept returns or exchanges within 14 days of the item's delivery date or in store purchase. Please note that we cannot accept the return of items that have been worn or altered (including sizing and adjustments by our own shop) and all items must be accompanied by the sales receipt and any applicable warranty cards, manuals, or accessories.

1. Simply email us at ecom@STORE5a.com or give us a call at (614) 336-4545. We will work with you to help you return or exchange your order, and a STORE 5a team member will provide you with a return label.
2. Print the return label and attach to your package
3. Take your item to the nearest FedEx location within 14 days of the delivery date

Ship to: 6280 Sawmill Road, Dublin, OH 43017

4. We will refund you the entire price of the item!  We promise that all returns will be processed within 2 business days of receiving your return package.

 

**Please note, overnight shipping charges will not be refunded

 

IN-STORE RETURN PROCESS

You are welcome to return in store and online purchases to either of our STORE 5a locations. Simply bring your item (with any applicable accessories), receipt, and original form of payment.

 

 INTERNATIONAL RETURN PROCESS 

You are welcome to email us at ecom@STORE5a.com or give us a call at  (614) 336-4545 to initiate a return. We are happy to provide you with a return label and necessary documents, however, you will be responsible for covering the cost of return shipping, which will be deducted from your refund. The original cost of shipping is nonrefundable as well.